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Product detail:
We are an offshore call center and Business Process Outsourcing "BPO" based in the Philippines, serving across the borders with neutral multilingual personnel delivering a superior Quality Of Service "QoS" to match our clients' expectation as well as their customers'. We use the latest technology of a turn key solutions and applied standards in the call center industry. We believe in that the customer service can not be just a job to comply, as it should be promoted to a level of a hobby that stems from a passionate and friendly support specialists for delivering a message and gain the customers' loyalty and satisfaction.
Cost Effectiveness:
No successful business entity in the world doesn't rely heavily on customer support and after sales services. Offshore staff leasing or offshore staffing enables you to set up your own offshore team in the Philippines consisting of employees hired on your behalf who will work for you exclusively. The benefits are a likely 70% reduction in costs, increased operational flexibility, and access to a very large and highly-skilled labor market. Your offshore team will be fully managed and supported by us.
Hiring a call center means very technical professionals , special equipment, PCs with very special specifications, equipment, furniture, renting fees, training fees, leasing, ...etc. We offer you the same efficiency and provide those mentioned tools with no extra charge!!! You only pay our hourly rate which is almost half of the minimum wage in your country!!
Efficiency:
We serve through dedicated professional personnel. Personnel whom we had the pleasure of working with in our previous company. In addition to these tenured Operations Supervisors, Managers and Subject Matter Experts, we have added a few other agents that had been selected upon very harsh criteria and interviews. They know for a fact that customer satisfaction is always our priority. Passionate to serve and ready to face and resolve any issues come across.
After discussing your expectations for your campaign, we can immediately start your campaign in a week.
Core Competencies:
CALL CENTRE AGENTS
Inbound-Answers the Phone:
1. Respond to phone & email inquiry;
2. Provide technical and/or customer support;
3. Sell, cross sell or up sell products;
4. Offer product and service;
5. Transfer phone calls to appropriate department after qualifying the call;
6. Take care of account and billing inquiries.
Give us a shot and let us show what we can do for your business! Please feel free to reply with the best times to reach you so we may discuss. For any inquiries, please contact us through the email address above and you may also reach me at our toll free number below.
1-866-253-6790
Direct number: +1-916-222-1444
