We are an offshore call center and Business Process Outsourcing "BPO" based in the Philippines, serving across the borders with neutral multilingual personnel delivering a superior Quality Of Service "QoS" to match our clients' expectation as well as their customers'. We use the latest technology of a turn key solutions and applied standards in the call center industry. We believe in that the customer service can not be just a job to comply, as it should be promoted to a level of a hobby that stems from a passionate and friendly support specialists for delivering a message and gain the customers' loyalty and satisfaction.

Cost Effectiveness:
No successful business entity in the world doesn't rely heavily on customer support and after sales services. Offshore staff leasing or offshore staffing enables you to set up your own offshore team in the Philippines consisting of employees hired on your behalf who will work for you exclusively. The benefits are a likely 70% reduction in costs, increased operational flexibility, and access to a very large and highly-skilled labor market. Your offshore team will be fully managed and supported by us.

Hiring a call center means very technical professionals , special equipment, PCs with very special specifications, equipment, furniture, renting fees, training fees, leasing, ...etc. We offer you the same efficiency and provide those mentioned tools with no extra charge!!! You only pay our hourly rate which is almost half of the minimum wage in your country!!

Efficiency:

We serve through dedicated professional personnel. Personnel whom we had the pleasure of working with in our previous company. In addition to these tenured Operations Supervisors, Managers and Subject Matter Experts, we have added a few other agents that had been selected upon very harsh criteria and interviews. They know for a fact that customer satisfaction is always our priority. Passionate to serve and ready to face and resolve any issues come across.

Key Competencies:

We have access to a wide variety of products and services to help you grow and develop your business. Our solutions include but are not limited to:

CALL CENTRE AGENTS / TELEMARKETER

Inbound-Answers the Phone:

1. Respond to phone & email inquiry;
2. Provide technical and/or customer support;
3. Sell, cross sell or up sell products;
4. Offer product and service;
5. Transfer phone calls to appropriate department after qualifying the call;
6. Take care of account and billing inquiries.

Outbound-Call out to new leads or existing client:

1. Market a product or a service;
2. Sell a product or a service;
3. Provides customer support to existing clients;
4. Up-sell to existing clients;
5. Answer email enquiries;
6. Appointment setting;
7. Welcome Calls;
8. Address and Details lead verification;
9. Market research;
10. Cold call lead development;
11. Conduct a survey.

2. DATA ENTRY
1. Type faxed messages/letters/forms;
2. Transcribe audio/video files;
3. Capture data from:
a. Hand written entry;
b. Forms;
c. Cards;
d. Envelops;
e. Letters;
f. Websites;
g. Books;
h. Manuals;
i. Periodicals;
j. Newspaper;
k. Customer List;
l. Research paper;
m. Warranty Registration;
n. Invoices;
o. Legal Documents;
p. surveys;
q. Dictionaries;
r. Manuals;
s. Encyclopedia;
t. Image;
u. Market Research Tables;
v. Insurance Claims;
w. Property Tax Records;
x. Polling Information;
y. Trade Show Contacts;
z. Business cards;
aa. Catalogs;
bb. Online and Offline Data Entry;
cc. Company Reports

5. Transfer phone calls to appropriate department after qualifying the call;
6. Take care of account and billing enquiries.


3. VIRTUAL PERSONAL ASSISTANT & MARKETING ASSISTANTS
1. Reply to emails;
2. Conduct research;
3. Organize your schedule;
4. Live chat operator;
5. Secretary that could:
a. Resolve customer query;
b. Research solutions to customer issues;
c. Take care of service contract renewals and changes;
d. Process order and order validation and price checking;
e. Validate commission details;
f. Check terms and conditions of contracts;
g. Receive orders;
h. Shipping;
i. Take care of service operations

After discussing your expectations for your campaign, we can immediately start your campaign in a week.

Give us a shot and let us show what we can do for your business! Please feel free to reply with the best times to reach you so we may discuss. For any inquiries, please contact us through the email address above and you may also reach me at our toll free number below.

1-866-253-6790

Direct number: +1-916-222-1444