1. Order

• It is very easy to make an order, Browse our website and feel free to choose the product that you interested in.
• Download our purchase Order Form from cvhasanahtex.com
  

2. Payment

• We require 50% Deposit payment, from the total order amount at the time of order is placed,
• And the 50% balance payment when all the merchandise are ready to ship.
• Full payment required for all purchase order with total amount less than USD$ 2,000.
• We accept payment by TT (Telegraphic Transfer) to our Bank Account or Western Union.
• Please email or fax us your bank transfer's receipt in order that we can monitor the status of your transfer.
• We will start to proccess your order once we have received your payment at our bank account.

3. Minimum Order

• Minimum order will applicable and will be differ for every item, please check at our wholesale pricelist information.

4. Production Time

• Normally a standart 40ft container takes about 6 upto 8 weeks for production time.
• Production time depends on the quantity and the complexity of your order.
• Most goods are made for you when you order them, normal LCL order ussually take about 2-3 weeks.
• We will keep on informing you with the progress of your order by email and photos.
• We will send you the copy of Bill of Lading - BL and other related documents by email.

5. Refund - Cancellation

• When the first deposite is made, no refund or cancellation is possible.
• We will inform to the customer regarding the balanace payment when all merchandise are ready to ship.
• If there is no balance payment made after 27 days starting from our notification, all order are will be automatically cancelled without any refunds possible.

6. Delivery - Shipping

• Airfreight will take about 3 upto 7 working days to reach your address.
• We normally using Courrier service: FedEx, UPS, DHL, Postal Office, Air Cargo, etc.
• Sea Freight LCL and Containers will take about 4 - 6 weeks depending to destinations.

7. Damaged goods

• Firstly, we will help you with the insurance coverage.
• If the damaged caused by CV.Hasanahtex, we will refund the amount of damaged as a new credit for your next order.
• We will always do our best to all of our valued customer.